Returns & Exchanges

We want to ensure you are fully satisfied with your high-performance merino gear, which is why we offer a 30-day return policy on all unwashed and unworn items. If your kit isn't the perfect fit for your next adventure, we make the exchange and return process simple and efficient.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Gear

  Place the items in their original packaging with all tags attached, ensuring the gear is securely protected for transit.

• 3.
  Label and Ship

  Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at the nearest authorized carrier location.

• 4.
  Refund Processing

  Once our warehouse receives and inspects your return, we will process your refund or exchange within 5-7 business days.