Frequently Asked Questions
Everything you need to know about high-performance merino apparel.
What makes Mons Royale merino wool different from synthetic sports gear?
Unlike synthetics, our merino wool is a natural fiber that provides superior temperature regulation, breathability, and odor resistance, making it ideal for multi-day mountain adventures.
How should I care for my merino wool garments?
To ensure longevity, machine wash on a cold, gentle cycle with wool-specific detergent. Avoid bleach and tumble drying; instead, lay flat to dry in the shade.
What is your return policy for performance apparel?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Please note that for hygiene reasons, socks and underwear cannot be returned unless faulty.
How long does shipping take for international orders?
Standard international shipping typically takes 5-10 business days. Once your order is dispatched, you will receive a tracking link via email to monitor its progress.
Are your products ethically sourced?
Yes, we are committed to sustainability. Our merino is sourced from ZQRX-certified farms, ensuring the highest standards of animal welfare, environmental integrity, and social responsibility.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay in selected regions.